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Automated Product Intelligence

The most scalable way to make data-driven product decisions.

Customers are telling you exactly how to make your product better. But they're telling you in a thousand places at once. Kinn turns everything your customers are saying into clear answers about what to build next.

How it works

Every single message, refined for action and insight.

Kinn integrates with all of your user comment sources — internal and external — to run powerful automations and build a source of truth for your entire team.

01
Capture

Constant intake from your approved sources.

Every comment from every channel you connect, from customer support, to sales, to community gets ingested. Nothing scraped behind your back; nothing left on the table.

Steam · review

"Inventory freezes after the new patch."

Slack · acme-corp

"Any ETA on the audit-log API?"

Zendesk · #8821

"Export times out over 10k rows."

Reddit · r/yourproduct

"Billing is a mess for big teams."

02
Cluster

Dedupe noise into tangible outcomes.

The same issue said a hundred different ways gets grouped, deduplicated, and counted — so one real problem reads as one problem, with its true weight attached.

"billing breaks for big teams" "can't split invoices by org" "per-seat pricing is a mess" +52 more
1 clustered issueEnterprise billing at scale55 mentions merged
03
Synthesize

Automations and access for everyone.

Tasks that process in the background, and an AI anyone on your team can simply ask — both grounded in the actual evidence, not a vibe.

Automations that run in the backgroundAlways on — no dashboard to check.

Surfaces emerging issues before they spreadCheckout 500s · rising across 3 channels
Clusters recurring requests into one signalEnterprise billing at scale · 55 mentions merged
Flags what's gaining momentum earlyCheckout blank on Safari · up 8× since deploy

An AI anyone on your team can askPlain questions, answers grounded in evidence.

"What are people frustrated about this week?"

Three themes, ranked by impact — each with the exact threads behind it, not a vibe.

Grounded in 312 messagesSteamSlackZendesk
04
Decide

Simplified actions, ranked by severity and impact.

Every answer arrives ready to act on — the specific call to make, with the evidence behind it one click away.

Draft BUG-2231 in Linear — Checkout 500s, P1repro + 312 reports attached
Fix enterprise billing — the top revenue blocker55 accounts affected
Alert the on-call team — Safari checkout regressionup 8× since this morning's deploy

No dashboards to babysit. No reports to assemble. The listening just happens. And the answers are always there when you need them.

Build the right things faster.Catch problems earlier.Stop guessing the roadmap.

25xFaster issue prioritization
<5sFrom signal-spike to live-alert
10xFaster customer and product research
24/7Monitoring across every channel

Secure and approved channels from everywhere your users live.

Kinn ingests the external channels where people talk about you, plus the internal tools where they talk to you — email, support tickets, shared Slack channels, chat, and calls. One platform connects 1,000+ customer Slack channels and 500 tickets a week, de-dupes it all, and surfaces the issues hitting your most important accounts.

External — where they talk about you
Internal — where they talk to you

Humans make critical decisions. Agents help you get there.

Beyond scheduled reports, Kinn agents are personas with tools and standing responsibilities. More work completed, less stress on your team.

Community Managerwatches every channel
discordredditsupport
When reports of an outage or regression spike, alerts the on-call team with the thread cluster attached, before it trends.
Triage Agentowns the bug queue
githubjiratelemetry
Clusters duplicates daily and drafts the canonical issue with repro and impact, ready for an engineer.
Reporting Analystdrafts the digest
youtubetiktokslack
Writes the weekly exec digest from live data overnight, so it’s waiting in Slack by the time you log in.

Answers land where your team already works.

Kinn does not ask your team to live in another tab. Agents and automations push tickets, reports, and alerts straight into the tools you use every day.

Slack
Linear
Jira
Discord
Notion
GitHub
Trello
Teams

Deep research is missing critical signals from your community.

Purpose-built connectors keep your data secure and flowing, so you can know that results are cited, accurate, and consistent.

Generic deep research

  • ×Broad web scraping, sources you cannot control
  • ×Static one-off reports that age immediately
  • ×Invents numbers when the data is thin
  • ×No access to your Discord, forums, or telemetry
  • ×Vague summaries with no citations
  • × Doesn't keep up with product changes
  • × Reports stay static
  • Direct integrations you approve, source by source
  • Continuous monitoring, minute to minute
  • Every claim cited to the actual thread
  • Reads your community and your crash telemetry
  • Actionable output: tickets, repros, trend alerts
  • ✓ Tracks versions and updates for better responses
  • ✓ Metrics update in real-time

Your community data, handled with care.

Sources you approve

Every connection is explicit. Nothing is scraped behind your back, and deleted or moderated content drops out of the index.

Your data doesn't train AI models

Keep your community safe and confident that their opinions and content isn't being used to train AI models.

Bring your own AI

A full MCP server means your team can query Kinn from Claude or your own agent stack. Your data, your model.

"Kinn unlocked a new level of player feedback. The research opportunities it enables are endless."
Sam CosterSam CosterCEO, Butterscotch Shenanigans
"Its sentiment scoring is top-notch, and it catches bug reports across all our platforms."
Jarvs TaskerJarvs TaskerHead of Communications, Happy Volcano
"Kinn solves the reporting pain points we hit every week. A serious advantage for player retention."
Taylor RodriguezTaylor RodriguezFounder, Ember & Forge

Flexible plans for any scale. Unlimited seats.

Anyone on your team can use Kinn. You pay for the work it does, not for the number of people asking. Plans start at $150 a month.

See full pricing
Starter$150/moAll of your data, accessible and organized.
Pro$500/moMore scale, volume, and data to keep everything moving.
MaxLet's talkLarge token allocations, premium support, and onboarding.
Ready when you are

Everything ever said about your product.
Discoverable and simplified.

Connect your sources in under ten minutes. Ask your first question, and watch the answer cite the actual thread.